At RZANAH, we strive to ensure that your shopping experience is seamless and enjoyable — from the moment you place an order to the time it arrives at your doorstep. Below are the details of our order processing, shipping methods, estimated delivery times, and applicable fees.
1. Processing Time
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All RZANAH items are pre-ordered and customizable, and therefore require a processing time of 7–10 business days unless otherwise stated on the product page.
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Items marked as "Ready for Sale" will be dispatched without the standard processing delay.
2. Shipping Fees
Shipping charges are calculated at checkout and are based on your delivery location:
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Bahrain: Flat rate of BD 2.000
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GCC Countries: Flat rate of BD 5.000
3. Order Tracking
Once your order is dispatched, you will receive a confirmation email or WhatsApp message containing your tracking number and a link to track your shipment in real-time.
4. Delivery Conditions
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Deliveries will be made to the shipping address provided at checkout. Please ensure that your details are accurate and complete.
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If no one is available at the time of delivery, our courier will either attempt re-delivery or contact you to reschedule.
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For international orders, customers are responsible for any applicable customs duties or import taxes in their country.
5. Delays & Support
While we work diligently to deliver your order on time, delays may occasionally occur due to customs, weather, or other unforeseen circumstances. In such cases, our team will inform you promptly and provide support.
Contact Us
For further inquiries or shipping support, please reach out to us at:
📧 contact@rzanah.com
Or via our contact form on the website.